Shipping & Returns
Shipping Policy
Thank you for shopping with us! We are a small, family-owned business and appreciate your support.
Orders are typically processed within 2–5 business days before shipping. During new product launches, holidays, or high-volume periods, processing times may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times vary depending on your location and the carrier selected at checkout.
Please note that delivery dates provided by carriers are estimates and may be affected by delays outside of our control.
We are not responsible for delays caused by the shipping carrier, weather, incorrect shipping addresses, or other circumstances outside of our control.
If you have any questions about your order, please contact us and we will be happy to help!
Return Policy
We want you to love your purchase! If you are not completely satisfied with your order, we are happy to accept returns within 14 days of delivery.
To be eligible for a return, items must be unused, unwashed, and in their original condition and packaging. Returns that show signs of use or damage may not be accepted.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow several business days for your refund to appear depending on your bank or payment provider.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and we will be happy to help resolve the issue.
For any questions regarding a return, please contact us at wholesale@thecarecollectiveco.com.
Wholesale Shipping Policy:
Shipping Costs & Responsibility
All shipping costs are the sole responsibility of the buyer unless otherwise expressly agreed to in writing. Shipping charges are not included in product pricing.
Customer Shipping Accounts
All orders will be shipped using the customer’s designated shipping carrier and shipping account, unless otherwise agreed in writing. The customer is solely responsible for providing accurate and valid shipping account information. We are not responsible for carrier billing discrepancies, additional charges, or account-related issues imposed by the carrier.
Production & Estimated Ship Times
All production and shipping timelines are estimates only and are not guaranteed.
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Bulk Orders
Bulk, custom, or made-to-order purchases typically require 100+ days for production prior to shipment. -
In-Stock Orders:
In-stock items may be arranged to ship within approximately 7–10 business days following order confirmation.
Production and ship times may vary due to order volume, customization, supply chain conditions, material availability, or other operational factors.
Shipping Delays
Once an order has been tendered to the carrier, we have no control over transit times or delivery delays. We are not responsible for delays caused by carriers, customs clearance, weather conditions, labor disruptions, or other circumstances beyond our control.
Risk of Loss
Title to and risk of loss for all products pass to the buyer upon delivery of the shipment to the carrier. Any loss, damage, or delay occurring after shipment must be addressed directly with the carrier using the buyer’s shipping account.
No Liability for Carrier Performance
We are not liable for carrier performance, missed delivery dates, lost shipments, damaged goods, or consequential damages resulting from shipping delays or failures.
Questions
Buyers are responsible for reviewing shipping timelines and requirements prior to placing an order. Any questions regarding shipping arrangements should be submitted before order confirmation.