Frequently asked questions

Our products are designed and ship from Montana and produced in China.

Orders are typically processed within 1–5 business days. Once your order ships, you will receive a confirmation email with tracking information. Shipping times vary depending on your location and carrier.During product launches, holidays, or high-volume periods, processing times may take slightly longer.If you are in a hurry, please reach out. We are happy to accommodate.

Easy peasy — you can pay with credit card, PayPal, Apple Pay, or Google Pay. 💳

Yes! We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original condition and packaging. Customers are responsible for return shipping costs.Please see our full Return Policy for additional details.

For the best results, hand wash your tumbler with mild soap and warm water. Skip harsh scrubbers and high heat so it stays looking fresh and fab. ✨

Our tumblers are designed for everyday use with secure lids and flip straws; however, they are not intended to be completely leakproof when tipped, shaken, or carried upside down.

Yes! We do offer wholesale on our retail-ready western tumblers. 🎉 If you’re interested in carrying Sip Happy, reach out to us to chat details and get started.